User and Customer Experience Research: Observe, analyze and generate insights

Co:creativo includes both User Experience Research and Customer Experience Research in our solutions because we believe this is critical to create a balanced and successful product. In our Research we conduct interviews to understand users' needs and expectations; we observe current user behavior; and we analyze solutions to determine if a prototype, beta version, or an existing product is on track to deliver a great customer experience. We also test solutions, and pre-existing products, with real users and customers to understand their experience and uncover ways to improve it

 

Our methods included:

  • Interviews
  • Surveys
  • Focus groups
  • Experience sampling
  • Ethnographic observations
  • Video analysis
  • Walkthroughs
  • Comparative analysis
  • Content Strategy Roadmaps
  • Customer Journey Mapping
  • Persona Development
  • Neurobiological Experience Diagnostics